MARATHON COUNTY, Wis. (WAOW) — The week of April 14-April 20 is recognized as National Public Safety Telecommunications week.
Dispatchers are the first ones to answer the phone to assist callers during emergencies along with sending help when needed.
“The people that respond to the scene are the ones that are dealing with the situation, but we’re the ones that initially take that call,” Andy Levandowski, Communications Specialist for Marathon County dispatch said. “Along with taking those calls we’re also dispatching to fire, EMS, police officers… as we’re still talking to them.”
He mentioned that the job requires special individuals, especially those who can accept not always knowing the outcome of certain calls.
So far in 2019, dispatchers in Marathon County have responded to over 47,000 calls.
“It’s a very stressful job. We’re dealing with people on their worst days,” Levandowski added.
While most 911 calls are intentional, some aren’t which leaves a lasting impression on dispatchers.
“With new cellphones you can dial 911 and not even know it,” Levandowski said. “There’s definitely some interesting conversations that have been heard among us in here with cellphone dialing in your pocket.”
He said regardless of how tough the job may get, dispatchers will always be there to help serve the public.